Cigna Europe has today announced a one-month premium waiver for all its UK domestic SME customers and individual plan policyholders in response to the challenges accessing care resulting from the coronavirus pandemic.
The announcement is designed to ease the financial burden its customers, members and brokers are facing as a result of the ongoing COVID-19 global pandemic.
Effective from this month, all UK domestic SME customers and individual plan policyholders will receive a one-month premium waiver. Cigna’s UK domestic corporate dental customers will receive the one-month waiver in August, allowing additional time for client managers to discuss this with their clients.
The following customers will receive a premium waiver in July 2020:
- All SME Health Flex medical policies written before the 31 April 2020***
- All SME SmartHealth medical policies
- All SME Cigna PMI policies
- All SME dental policies – DentaCare and OralHealth
The following customers will receive a premium waiver in August 2020:
- All large corporate dental policies – DentaCare and OralHealth
Health Flex policies written between 1 May and 31 July will receive a one-month free offer.
Cigna Europe European sales and client management director Liam Hughes says: “We have been closely monitoring the COVID-19 pandemic and, while we have adapted and extended cover where possible, we recognise that access to many elective medical and dental procedures has been restricted. We also recognise that many businesses have been hit hard financially by the impact of COVID-19. That’s why I’m pleased to announce that all of our UK SME, corporate dental and individual plan customers will receive a one-month premium waiver. Our experience rated corporate medical customers will be supported on a case-by-case basis to ensure the best outcome based on their evolving needs. I’m pleased to also confirm that broker commission will be unaffected by the premium waiver.
“We continue to take a proactive approach during these times and supporting our customers whilst ensuring that they receive fair value from their policies remains our number one priority. We anticipate customers will soon be able to utilise delayed services as the lockdown restrictions are eased, which we expect will lead to a higher volume of claims in the months ahead. Due to this uncertainty, we will keep the position under regular review and want to reassure our customers that we will take further actions, if appropriate.
“Now is the time clients and members need peace of mind and reassurance the most, and we hope this premium waiver provides some relief during these difficult times.”
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