Health and protection insurer, The Exeter, is appointing former CEO of Royal London’s intermediary division Isobel Langton as chief executive, replacing Andy Chapman in April 2021.
Chapman announced his intention to retire in February 2020. The search for his replacement began a year ago but has been delayed due to the Coronavirus pandemic.
Langton has over 30 years’ experience within the insurance industry. As chief executive of Royal London’s intermediary division, Langton created and implemented strategy for their protection business and led the pensions business through a period of growth. Prior to that, she was group customer service director at Royal London and has also held senior roles within Scottish Life and Irish Life Assurance.
The Exeter chair Wallace Dobbin says: “Isobel is a naturally inspirational and collaborative leader with deep knowledge and experience within our sector. We knew that we wanted someone who had experience of running a large business, but just as importantly was the right cultural fit. Isobel not only has a passion for delivering excellent customer service and is committed to the ideals of mutuality, but she is focused on developing high performing teams.”
Langton says: “The Exeter has an excellent track record and Andy has created a truly member-focused organisation with a highly engaged team. It was clear to me that this is an organisation with real purpose, something that is hugely important in current times. I am excited by the opportunities ahead and what we can achieve together.”
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