MetLife UK is launching a medical tele-underwriting service for its group risk products products in a partnership with Medicals Direct Group (MDG).
The tele-underwriting service provides an alternative to traditional written health questionnaire forms by offering telephone consultations with trained medical professionals at a mutually convenient time slots, including evenings and Saturdays.
Tele-underwriting is designed ensure that customers answer all relevant and necessary questions, and cuts down the time spent on follow-up questions. It also enables customers to talk through any issues or queries which may help avoid the need for further medical evidence. Applications on paper forms can still be made.
MDG, which was founded in 1994, employs a panel of trained medical professionals to conduct telephone consultations, with calls lasting approximately 30 minutes.
Customers opting for tele-underwriting need to complete a telephone consultation consent form, and will be contacted by MDG within three working days to arrange a mutually convenient time for the telephone consultation. A copy of the transcript can be provided to customers on request.
MetLife UK employee benefits director Adrian Matthews says: “At MetLife we believe it is important to provide greater choice for customers and the launch of tele-underwriting gives our customers another option to decide what best suits their needs.”