Nest is appointing Gavin Perera-Betts to the role of managing director of its new Nest Experience business unit which is being created to manage evolving technology and customer expectations in the coming years.
Perera-Betts has been with Nest since 2011, and was formerly with Tata Consultancy Services. He has previously held the role of chief customer officer at Nest and played an instrumental role in the design of the scheme’s digital-first service since its launch in 2011.
As managing director of Nest Experience, he will develop Nest’s customer strategy and service delivery proposition with a view to help Nest’s members achieve financial wellbeing in later life and provide a digitally led experience.
Nest CEO Helen Dean says: “Gavin will help us deliver an ambitious programme of development and growth and I am looking forward to working closely with him to help Nest become an agile, digitally-evolved pension scheme delivering for our members while they save with us, and through retirement.’
Perera-Betts says: “Nest has been at the forefront of revolutionising pension scheme service delivery during the first decade of our existence, achieving a level of operational efficiency never before seen in this industry.
“The challenge for the next decade is to revolutionise that service again to take advantage of the opportunities that technology offers to bring our members closer to their savings.”